Shipping policy

Shipping Policy

Shipping & Returns Policy

Our Commitment to Integrity At FICUS, our formulations are crafted with high-potency, clinical-grade ingredients and housed in protective packaging to ensure maximum efficacy. To maintain the uncompromising hygiene and safety standards required for prestige skincare, we have established the following policy:

Returns & Exchanges Due to the medicinal nature of our products and strict health regulations, we do not accept returns or exchanges on opened or used items. * Unopened Products: We accept returns on products in their original, unopened, and vacuum-sealed packaging within 30 days of delivery.

  • Damaged or Defective Items: If your order arrives damaged or with a verified manufacturing defect, please notify us at itsficusbrand@gmail.com within 48 hours of delivery with photographic evidence. We will prioritize a replacement or full refund for you.

  • Skin Sensitivity: We intentionally use high-active concentrations. Because individual skin chemistry varies, we cannot offer refunds based on personal preference, scent, or individual sensitivity. We strongly recommend performing a patch test before full application.

Shipping & Handling

  • Processing: Orders are processed within 1–2 business days. You will receive a tracking number via email once your order has departed our facility.

  • Rates: Standard and expedited shipping options are calculated at checkout based on your location.

 

Product Safety Warning: For external use only. Our formulations contain high-potency ingredients; we recommend a patch test 24 hours before full application. Discontinue use if irritation occurs. By purchasing, you acknowledge that FICUS is not liable for individual adverse reactions or misuse of the product. Consult a dermatologist if you have specific skin concerns or pre-existing conditions.

FICUS provides products for cosmetic use only. While we strive for clinical efficacy, our products are not intended to diagnose, treat, cure, or prevent any disease. To the maximum extent permitted by law, FICUS shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products, including but not limited to skin sensitivity, allergic reactions, or unexpected results. The user assumes all risk associated with product application.